POSITION SUMMARY:

This Field Service Supervisor position is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.  

The Field Service Supervisor is responsible for all field service activity in their territory. Responsibilities include but not limited to the following.

• Promote safe work practices, conduct safety inspections on fleet vehicles and adhere to current company safety policies and procedures
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Exemplify our Corporate Values consisting of Safety, Honesty, Humility, Integrity, Teamwork and Compassion
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components in the field.
• Manage field service customer communications
• Manage the work order process from opening jobs through job invoicing
• Develop quotes for complex jobs and quote approvals
• Effectively manage all Work In Progress (WIP) and technician labor
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps. 
  
• Partner with facility in-house Service Department

EDUCATION/QUALIFICATION/EXPERIENCE:

• 5 years experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree
• Minimum of at least two years demonstrated previous management and/or leadership experience
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus
• Working knowledge of DSI dispatch system a plus 

      Skills and Abilities:

• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, marketshare, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills

• Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry

 Equal Opportunity Employer M/F/Disabled/Vets

PM16

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Place cooresponding letter next to each category. “C” Constantly (6-8 hrs/day)

“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.