This position serves as an essential support role within the Addison Parts Department, which includes multiple Parts Conter representatives and Warehouse personnel. Responsibilities include providing administrative assistance to the department’s operations, supporting customers, facilitating inventory ordering and control functions, and managing & expediting back-ordered parts. The individual collaborates closely with other team members and interacts directly with customers, technicians, and internal staff who rely on the parts department for materials delivered on schedule. Additionally, the role requires coordination with Caterpillar and other vendors supplying parts to Altorfer.

• Delivers exceptional customer service while providing clerical and administrative support to the parts department.
• Assists customers with parts sales and backorder requirements.
• Supports backorder processing and expediting.
• Monitors and orders non-OEM parts from designated vendors as required.
• Manage and monitor inventory of parts and shop or office supplies.
• Responds to customer inquiries and addresses questions promptly.
• Provides prompt and accurate order status updates to both staff and customers.
• Issues purchase orders, codes invoices accurately, and updates cost/sell data to the DBS system.
• Reviews emailed and system-generated reports daily, taking appropriate action as necessary.
• Assists in accounts payable coding within the online system.
• Aids in reconciling freight accounts and charges from freight vendors.
• Administers cash transactions, maintains accurate records of all such activities, and submits transaction details to accounts receivable.
• Performs additional duties as assigned.

• Requires high school diploma or equivalent; business-related college degree/certificate preferred.
• Administrative, accounting, payroll, or clerical experience required.
• Strong verbal and written communication abilities, and exceptional customer service skills, are required.
• Ability to perform general business mathematics is required.
• Must be self-motivated and able to handle multiple tasks in a fast-paced setting.
• Proficiency in computer applications including Microsoft Word, Excel, and Outlook is required.
• Ability to professionally resolve issues.
• Requires strong organization and deadline management skills.
• Requires ability to work collaboratively within a team and adapt to changes. Availability for overtime work as necessary is expected.

Altorfer Industries offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave        
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $22.00-$25.00 per hour

This role operates within both office and warehouse settings. Duties may include sitting at a desk for extended periods, answering phone calls, writing, and using a keyboard for written communication. Some walking and lifting of up to 25 lbs. may be required. The noise level is typically moderate to low in the office and moderate to high in the warehouse. The position requires flexibility regarding work schedules and hours. The physical requirements outlined reflect those necessary for successful job performance. Reasonable accommodation can be provided to enable individuals with disabilities to perform essential job functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people.