The Dynamics 365 Administrator at a CAT dealer is a pivotal role responsible for managing and optimizing the D365 platform to support dealership operations. This role ensures the smooth implementation, maintenance, and performance of the platform, which is critical for enhancing digital presence and customer engagement.

Key Initial Responsibilities:

1. LCS Project Setup and Management (20%):

• Create and manage the Lifecycle Services (LCS) project, including defining methodologies, setting up phases, and tracking tasks.
• Monitor progress and update project milestones to ensure the implementation stays on schedule

2. User Access and Permissions Management (10%):

• Invite team members to the LCS project and assign appropriate security roles.
• Manage permissions to ensure secure and efficient access to LCS resources for all stakeholders
• Assign security roles based on role design from HR during onboarding or employee transfer
• Customize security roles/permissions based on organizational design by functional resources and HR.

3. Environment Management (30%):

• Deploy and manage various environments (development, testing, production) using LCS.
• Ensure environments are properly configured and maintained throughout the project lifecycle to support development, testing, and deployment activities

4. Issue Tracking and Resolution (25%):

• Utilize LCS tools to identify, track, and resolve implementation issues.
• Collaborate with the team to find workarounds or solutions, preventing delays and ensuring smooth project execution

5. Collaboration with Partner, Satellite and Microsoft Teams (15%):

• Work closely with XAPT and Microsoft teams to ensure the platform is set up correctly and issues are resolved promptly.
• Ensure the platform is available and performant to support the dealership's specific business processes

Ongoing Responsibilities (after go-live):

1. Change Management (25%):

• Empower Adoption: Ensure smooth adoption of new technologies across the dealership by providing training and support to key team members. This includes creating training materials, conducting workshops, and offering ongoing support to ensure key team members are comfortable with the new system and ongoing changes.
• Managing Change Requests: Handle change requests from various departments, assess their impact on the system, and implement changes in a controlled manner. This involves coordinating with stakeholders to understand their needs and ensuring changes are aligned with business goals.
• Communication: Maintain clear communication with all stakeholders about upcoming changes, their impact, and the benefits they will bring. This helps in managing expectations and reducing resistance to change

2. Testing and Quality Assurance (30%):

• Developing Test Plans: Create comprehensive governance framework around test plans for new features, updates, and bug fixes. This includes supporting test case development, setting up test environments, and ensuring all aspects of the system are thoroughly tested before deployment
• Executing Tests: Perform regression and performance testing to ensure the system meets the required standards. This involves working closely with the functional team to identify and resolve issues
• Technical Acceptance Testing: Coordinate technical testing with IT and satellites to ensure system technically works.

3. Managing Code Updates and Integrations (25%):

• Handling Microsoft and NAXT Code Updates: Stay up-to-date with the latest updates from Microsoft and NAXT, assess their impact on the system, and plan for their implementation. This involves coordinating with the development team to ensure updates are applied smoothly and do not disrupt operations
• Testing Updates: Test updates in a sandbox environment to identify any potential issues before deploying them to the production environment. This helps in minimizing downtime and ensuring a seamless transition
• Managing Interfaces and Bolt-On Solutions: Oversee the integration of various interfaces and bolt-on solutions with the Dynamics 365 system. This includes ensuring compatibility, testing integrations, and resolving any issues that arise

4. Collaboration and Coordination (20%):

• Working with key business partners (example NAXT and Microsoft) Teams: Collaborate closely with NAXT and Microsoft teams to ensure the D365 platform and related satellite systems are set up correctly and issues are resolved promptly. This involves regular meetings, status updates, and joint problem-solving sessions.
• Coordinating with Internal Teams: Work with various internal teams, to ensure the system supports their specific business processes. This includes understanding their needs, providing technical support, and ensuring the system is aligned with business goals (availability, performance, etc).

Skills and Experience Desired:

Technical Expertise:

• Proficiency in Microsoft Dynamics 365 and Azure platforms.
• DevOps Agile Development Management and CI/CI pipelines
• Experience with Lifecycle Services (LCS) and environment management.
• Problem-Solving Skills:
• Ability to identify, track, and resolve issues using LCS tools.
• Strong analytical skills to find effective solutions and prevent delays.

Collaboration and Communication:

•  Excellent communication skills to work with various stakeholders, including XAPT and Microsoft teams.
• Ability to manage user access and permissions efficiently.

Project Management:

• Experience in project setup and management, including defining methodologies and tracking tasks.
• Ability to monitor progress and update project milestones.

Impact on Dealership Operations:

The Dynamics 365 Administrator's role is critical in ensuring the dealership's digital tools are optimized and performing efficiently. This role directly impacts:

• Operational Efficiency: By managing updates, testing, and integrations, the administrator ensures the system runs smoothly, reducing downtime and improving overall efficiency
• User Satisfaction: Effective change management and training help users adapt to new technologies, leading to higher satisfaction and productivity
• Business Continuity: Thorough testing and quality assurance minimize the risk of disruptions, ensuring continuous and reliable operations

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This role is essential for ensuring the dealership's digital tools are optimized and performing efficiently, ultimately driving operational success and customer satisfaction.

This position will primarily works in an office environment, there will be times when you are required to go out into the service and warehouse area to work on computers. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20 lbs. and wear appropriate safety equipment (IE- Safety glasses or side shields). Some travel is required.The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people.