The eCommerce Specialist is responsible to re-establish, qualify and maintain contact with retail and small -sized customers to increase online parts sales and digital and service solutions. The goal is to touch these customer via the telephone. In addition, direct mail, electronic, and other promotional campaigns will be utilized with assigned accounts. The eCommerce Specialist will provide a coordinated and consistent approach in and driving his/her customer adoption and commercialization of digital products and services coming from the Construction Division.

The work location for this role is on-site at the Addison location. 

Account qualification and updating. The eCommerce Specialist will proactively manage accounts in an assigned territory using the telephone as his/her primary tool. Employing a disciplined phone call campaign, the eCommerce Specialist will qualify accounts, update the customers complete account information, and begin to cultivate a relationship. Altorfer’s CRM software is required for logging all calls, including updating accounts information, creating opportunities, and lead generation.

Maintain call cycle. Considering the diversification of customer base and the varying contact needs, whether weekly, monthly, quarterly, or semi annually the eCommerce Specialist will need to complete their assigned number of phone calls by the end of the year. Additionally, the eCommerce Specialist should allocate time for professional development and training as directed by his supervisor.

Maintain accurate account database. eCommerce Specialist will maintain accurate customer account information and machine population within Altorfer’s CRM system. This allows the targeting of specific customers for sales and promotions and the tracking of specific account and territory goals.

Promote Altorfer’s services. eCommerce Specialist will promote all aspects of the dealership by selling parts online, service labor, Preventative Maintenance Agreements, machine extended warranties.

Lead development. eCommerce Specialist will develop and qualify equipment and/or parts and service leads and where applicable, forward them to the appropriate Altorfer product support and/or sales contact. Altorfer’s CRM system must be utilized for documenting all leads that are generated.

Sales and customer satisfaction. Through the need’s analysis/sales process, eCommerce Specialist will determine individual customer’s needs and provide Altorfer solutions to meet them.

Relationship building. The eCommerce Specialist is the single point of contact from Altorfer to his/her customer base. The eCommerce Specialist will work to develop strong, positive relationships with his/her customers and fellow employees which will be critical to his/her success.

Professional development. Ongoing process encompassing goal setting and establishing attainable monthly and yearly objectives in conjunction with his/her supervisor to reinforce continuous improvement and achievement towards company goals (SMART GOALS). The eCommerce Specialist is expected to complete ALL training programs assigned to him/her

Performs other miscellaneous duties as requested. Performs miscellaneous duties as directed by his/her supervisor and may be expected to represent Altorfer at meetings as directed by his/her supervisor.

• EDUCATION/QUALIFICATION/EXPERIENCE:

  • A three-year undergraduate degree from an accredited college preferred: or 1 – 3 years related experience and/or training: or equivalent combination of education and experience.

   

  SKILLS/ABILITIES:

  • Strong customer service skills
  • Strong computer skills including, but not limited to excel, word, and CRM software.
  • Excellent organizational skills
  • Excellent time management skills
  • Strong phone skills
  • Must have sales skills to effectively help the customer and to overcome objections and close the sale.
  • Must be a motivated self-starter.
  • Must have people skills sufficient to assist customers and employees in a professional manor.
  • Must have sufficient mechanic knowledge to understand customer equipment opportunities and to express these opportunities to the appropriate area within Altorfer.
  • Must have sufficient knowledge to effectively utilize Internet, e-mail, spreadsheets, word processing programs and database management.

This position will primarily works in an office environment, there may be times when you are required to go out into the service and warehouse area and will need to wear appropriate safety equipment (IE- Safety glasses or side shields). May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.