The position of IT Network Engineer is responsible for the ongoing wired and wireless network operations management to provide 24x7 support.

The ideal candidate will have deep experience of networking technologies, such as routing, switching and security; managing heterogeneous environment & generate metrics related to Network performance, capacity, availability, failure rates, and will also have a strong background in network performance management, service delivery and strategic operations planning with a strong technical orientation & creative in problem solving.

This is a hands-on technical role:

• Provide tier-3 (expert level) operational support Aruba Wireless LAN Controllers, Aruba Switches, and Cloud Controllers to resolve critical business issues that require deep network troubleshooting techniques and performance analysis
• Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
  
  
• Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting and capacity planning for the Wireless Network platforms.
  
  
• Perform monitoring and maintenance of overall environment working with experienced team members.
  
  
• Perform change controls. Update process documentation and team portals
  
  
• Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
  
  
• Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
  
  
• Automate operational tasks to make processes simpler and more robust.
• Military and veterans encouraged to apply. 

• Bachelor’s degree, or related qualification (Current Industry Certifications)

• Hand on Experience of working on Aruba Networks Technologies

• Experience of conducting Wireless Site Surveys

• Experience of working on Wireless Standards 802.11

• Extensive support of Routing Protocols/Technologies such BGP, OSPF, Logical Overlay, MPLS VPN, EVPN, QinQ, Multicast, 802.1x.

• Strong understanding of application communication methodologies.

• Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.

• High level of confidence and competence communicating on bridges.

• Solid background in vendor management to drive incident resolution.

• Experience with monitoring tools and strategies.

• Execute and analyze packet captures using Wireshark and other related technologies.

• Perform or participate in complex maintenance or deployment activities.

• Create or modify documentation in response to new events and learnings.

• Routinely provide constructive feedback for improvement opportunities

• Ability to coordinate and direct activities across multiple teams

• Excellent customer focus and engagement skills

• Ability to develop solutions within a complex operational environment.

• Excellent verbal and written communications skills

• Advanced knowledge of technical/business environment and problem determination strategies

• Develops and maintains standard operating procedure manual and processes used by the team
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position will primarily work in an office environment, there will be times when you are required to go out into the service and warehouse area to work on computers. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 50 lbs. and wear appropriate safety equipment (IE- Safety glasses or side shields). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.