IT Desktop Support Specialist

Req No.
Information Technology
US-IA-Cedar Rapids
Regular Full-Time
Union or Non-Union
Altorfer Inc

Working Hours/Days

8:00am to 5:00pm, Monday – Friday; Possible overtime depending on business needs.


The Desktop Support Specialist will report to the IT Support Manager and will be performing desktop support duties (answering help desk tickets, resolving user issues, etc.). In addition, they will be providing tier 1 onsite and remote support to all levels of the Altorfer organization.

Basic Duties

  • Assist Helpdesk staff with diagnosing and resolving computer problems and requests from users in a timely manner
  • Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and tablets
  • Other duties as assigned


  • 1 - 3 Years Desktop Support Experience (Local and remote users)
  • Certifications are a Plus (A+, MCP…)
  • Strong knowledge of Microsoft Office application software and Windows operating systems
  • Strong troubleshooting skills
  • Experience with deploying desktop images and the setup of new computers
  • Strong organization skills and ability to manage a constantly changing workload
  • Excellent verbal and written English language skills
  • Experience with Windows 10 is required
  • Proven customer service skills
  • Good interpersonal skills, an ability to work with others and working with a team approach
  • Positive and friendly attitude
  • Some local travel will be required
  • High School Diploma or equivalent required
  • Valid driver’s license needed (Motor Vehicle Report will be performed on final candidate)

Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

Physical Requirements/Working Conditions

This position will primarily work in an office environment, there will be times when you are required to go out into the service and warehouse area to work on computers. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 50 lbs. and wear appropriate safety equipment (IE- Safety glasses or side shields). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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