• IT Desktop Support Specialist

    Req No.
    Information Technology
    US-IA-Cedar Rapids
    Regular Full-Time
    Union or Non-Union
    Altorfer Inc
  • Overview

    The Desktop Support Specialist will report to the Network Administrator and will be performing desktop support duties (answering help desk tickets, resolving user issues, etc.). In addition, they will be providing tier 1 onsite and remote support to all levels of the Altorfer organization.  

    Basic Duties

    • Assist Helpdesk staff with diagnosing and resolving computer problems and requests from users in a timely manner.
    • Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and tablets
    • Work with programs such as Windows 7 and Windows 10.
    • Other duties as assigned


    • 1 - 3 Years Desktop Support Experience (Local and remote users)
    • Certifications are a Plus (A+, MCP, MCDST,CCNA)
    • Microsoft Active Directory experience and user account management
    • Strong knowledge of Microsoft Office application software and Windows operating systems
    • Strong troubleshooting skills
    • Experience with creating and deploying desktop images and the setup of new computers
    • Strong organization skills and ability to manage a constantly changing workload
    • Excellent verbal and written English language skills, including solid presentation skills
    • Experience with Windows 7/10 is a plus
    • Proven leadership and customer service skills
    • Good interpersonal skills and an ability to work with others
    • Positive and friendly attitude
    • Must be able to lift up to 50lbs.
    • Some local travel will be required
    • High School Diploma or equivalent required
    • Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).


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