• Product Support Sales Representative

    Req No.
    US-IA-Cedar Rapids
    Regular Full-Time
    Union or Non-Union
    Lift Truck
    Altorfer Inc
  • Overview

    Expand Altorfer Lift Truck/Rents presence in assigned territory, providing product support to customers and increase product support revenue. Promote Altorfer’s products by demonstrating that Altorfer Lift/Rental is a viable solution provider.

    Basic Duties

    • Increase PM agreements between Altorfer Lift Truck and customers in assigned territory.
    • Increase parts and service sales opportunities in assigned territory.
    • Prepare, present and follow-up on parts and service quots for customers.
    • Schedule follow-up visits with customers who purchase new / used equipment from Altorfer Lift Truck / Altorfer Rents.
    • Responsible for completeing 30, 60 and 90-day post-delivery visits.
    • Establish a systematic visit schedule targeting 50 visits per week (10 per day)
    • Create warranty certificates to present to the customer and discuss signing them up for the electronic parts ordering program.
    • Acquire customer information to build a comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
    • Promote current Parts and Service marketing and sales programs
    • Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
    • Maintain a working relationship with equipment sales representatives in assigned territory to form a strong customer support team.
    • Maintain daily call reports on CRM
    • May perform other related duties as requested and/or assigned.


    • Associate’s Degree or a minimum of 2 years sales experience.
    • Must be able to effectively use, implement, and train customers on all lift truck/rental equipment.
    • Computer literacy required. Must be familiar with programs such as Microsoft, Excel and Outlook.
    • Excellent communication skills (written, e-mail, and verbal) are necessary.
    • Must be a self-starter with good time management.
    • Excellent planning & organizational skills required
    • This position will require a good portion of time traveling to customer jobsite. estimated 20% spent in an office environment, 80% traveling between customer locations and job sites.
    • Ability to work in a fast-paced environment.
    • Must be able to lift up to 75lbs.
    • Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).


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