Altorfer

  • Technology Specialist

    Req No.
    2018-1394
    Category
    Customer Service/Support
    Location
    US-IL-Elmhurst
    Type
    Regular Full-Time
    Union or Non-Union
    Non-Union
    Division
    Heavy
    Company
    Altorfer Industries Inc.
  • Overview

    Job Summary: This position is responsible for differentiating Caterpillar product with technology to create additional sales and help grow market share.  Success also depends on the ability to trouble-shoot software associated problems, answer technology related questions, and determine if a question can be answered over the phone, or if it is machine related and needs to be turned over to the service department.

    Basic Duties

    Basic Job Duties:        

    • Serve as a liaison between Altorfer Inc., our customers, Caterpillar Inc, Trimble Inc. and Sitech Midwest.
    • Organize and administer technical information sources for distribution to those in need.
    • Assist with, conduct, and implement training as needed.
    • Assure Altorfer Inc. has appropriate overall technical competence.
    • Offer support that meets or exceeds customer expectations and helps resolve customer issues.
    • Promote safety and environmental responsibility and travel as needed for business purposes.
    • Other duties as assigned

     

    Qualifications

    Qualifications:

    • Previous background in Construction or Agriculture preferred.
    • Must be a self-starter with good time management and ability to multitask.
    • Computer literate required. Must be able to work in multiple applications at the same time and familiar with programs such as Microsoft Word, Excel, Access and Outlook.
    • Must be able to work in a fast-paced environment and possess excellent customer service skills.
    • Must be able to lift up to 75lbs.
    • High School Diploma or equivalent is required.
    • Must have a valid driver’s license (Motor Vehicle Report will be performed on file candidate)

    Equal Opportunity Employer M/F/Disabled/Vets

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