Patten Industries

  • Central Transportation Dispatcher

    Req No.
    2018-1370
    Category
    Administrative/Clerical
    Location
    US-IL-Elmhurst
    Type
    Regular Full-Time
    Union or Non-Union
    Non-Union
  • Overview

    PURPOSE AND SCOPRE: The purpose of this position is to provide efficient operation of the Central Transportation deliveries. As Dealers start and grow their businesses, they will face different sets of challenges, which will require different types of support. The role of the Central Transportation Dispatcher is to efficiently deliver and pick-up a variety of equipment to support needs of the customer and the dealership. To be effective the Central Transportation Dispatcher must establish an understanding of the objectives and accountabilities below.

    Responsibilities

    OBJECTIVES & ACCOUNTABILITIES (including, but not limited to):

    • Ensure 100% on time delivery.
    • Maximize routes for drivers.
    • Complete timely paperwork and invoicing.
    • Actively communicate with customers, sales team and rental coordinators.
    • Complete 100% special assignment or projects from Rental Operations and Sales Manager by required time.
    • Follow established procedure to communicate with service dept. on equipment related issues.

    Qualifications

    POSITION PROFILE:

    • Communications skills are essential to the success in this position.
    • Discusses customer needs, suggesting the most suitable and safe equipment for the application.
    • Works closely with all personnel to ensure customer satisfaction.
    • Is a source of information to sales people and coordinators about related equipment and delivery options available in the local market area.
    • Asks questions about delivery conditions such as dock heights, narrow streets, etc.
    • Notifies customer immediately if there are any delivery delays.
    • Follows up on all overdue rental contracts.

     

    Technical Skills:

    • Understands usage and applications of all rental equipment and services offered.
    • Must have thorough knowledge of “common” equipment loads and how to organize them.
    • Must recognize difference between similar products and the advantages / disadvantages of particular applications.
    • Must have working knowledge of construction phases to properly advise applications.
    • Open and close work orders for rental technicians.

     

    Equal Opportunity Employer M/F/Disabled/Vets

    Options

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