Patten Industries

  • Shop Supervisor - Tractor

    Req No.
    Regular Full-Time
    Union or Non-Union
  • Overview


    Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to them. They must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.   


    PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

    • The supervisor is responsible for all service activity in their shop.
    • Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
    • Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
    • Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
    • Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
    • Manage service, repair and reconditioning of machines and components.
    • Manage shop service customer communications and instill deep customer loyalty.
    • Manage the work order process from opening jobs through job invoicing
    • Develop quotes for complex jobs and quote approvals
    • Consistently enforce work rules and company policies
    • Effectively manage all Work In Progress (WIP)
    • Conduct semi-annual performance reviews for all direct reports
    • Ensure operations conform to industry and company performance metrics and benchmarks
    • Occasionally participate in sales calls with Sales Reps.
    • Perform all safety inspections for current employee safety programs.


    Direct reports to include all shop technicians, apprentices and helpers reporting to him. Manage all admin personnel assigned to their area.




    • Associates degree preferred with minimum of two years management experience in construction equipment service and repair
    • Experience as an Equipment Manager or Service Manager a plus
    • Advanced user of all Microsoft Office products to include Excel
    • Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus
    • Working knowledge of DSI dispatch system a plus

    Skills and Abilities:

    • Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
    • Exceptional communication, management, leadership and interpersonal skills
    • Working knowledge of OSHA and EPA regulations as they relate to the industry

    Equal Opportunity Employer M/F/Disabled/Vets


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