Patten Industries

  • e-Commerce Specialist

    Req No.
    Regular Full-Time
    Union or Non-Union
  • Overview

    The eCommerce Specialist will provide a coordinated and consistent approach in deploying and driving adoption and commercialization of digital products and services coming from the Marketing & Digital (M&D Division) of Caterpillar to our customers.


    In addition to this effort, the eCommerce Specialist will also support on managing the

    CSA department


    • Assist in the development and movement of key Ecommerce initiatives
    • Support the Ecommerce Manager with various campaigns and ad hoc tasks;
    • Own the day-to-day activities of the e-commerce platform and all online sales efforts
    • Liaise with Marketing, Sales and Product Support departments to support customers e-commerce activities
    • Sells company products or services on the Internet to new or existing customers.
    • Contacts and interacts with potential, new, and existing customers or clients on-line and over the phone to present information and explain available products or services offered, utilizing persuasive sales techniques.
    • Answers all questions concerning products or services, with appropriate referrals where required.
    • Establishes professional customer relationships with appropriate customer personnel.
    • Keeps informed of new services and changes that might affect services offered.
    • Keeps informed of company contract procedures and service prices
    • (backend registration, maintenance, customer training, promotion)
    • (backend registration, maintenance, customer training, promotion)
    • ET, SIS, Unified Suite, Cat Inspect (subscription, renewal, customer training)
    • Altorfer Equipment Data, Cat Equipment Data (subscription, renewal, customer training)
    • Customer Support Agreement Support
    • PCS Claim Administration – Manual & Auto Claims / Reconcile
    • MAP (Merchandising Funds) Administration – Tracking and reporting MAP business plan metrics (Peoria District)

    Campaign Lead Generation, tracking and reporting – Warranty Expiration / CSA Expiration / Precious Metals / New machine SOS/Warranty Letters


    A two year undergraduate degree from an accredited college preferred.


    Equal Opportunity Employer M/F/Disabled/Vets



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