Altorfer

  • Equipment Maintenance Specialist

    Req No.
    2018-1358
    Category
    Customer Service/Support
    Location
    US-IL-Elmhurst
    Type
    Regular Full-Time
    Union or Non-Union
    Non-Union
    Division
    Heavy
    Company
    Altorfer Industries Inc.
  • Overview

    POSITION SUMMARY:  

    The Equipment maintenance specialist will analyze condition monitoring data

    • SOS – Fluid Analysis (Oil, Coolant and Fuel)
    • Machine visual inspections
    • Electronic data (Fault codes reported by telematics)
    • Job Site conditions and machine application
    • Equipment work order history

    Provides relevant recommendations (oral and/or written) and machine needs for the customer as indicated by the data in order to avoid machine downtime

    Use a consultative approach to educate customers on services provided by the dealership (Equipment Management, Productivity and Safety)

    Tracking revenue dollars generated by condition monitoring program

     

    Basic Duties

    PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

    • Analyze condition monitoring data.
    • Provide equipment and/or operation recommendations to customer facing representatives derived from machine equipment monitoring data.
    • Provide emergency repair options.
    • Maintain consistent time and/or cost saving advantage for customer
    • Problem resolution for any repair or maintenance issue
    • Verifies warranty coverage by examining manufacturer programs and historical data.
    • Serve as a liaison between Customers and Field Service
    • Build relationships with other Equipment Management Solutions group members.
    • Provide information for monitoring leads tracking and resolution.
    • Prepare written reports and recommendations as required by the dealership.
    • Communicate verbally with customers as well on emergency situations concerning this data.
    • Ability to work in a fast-paced environment.
    • Ability to prioritize tasks and manage time well.
    • Perform special projects and duties assigned by the management

      

    SUPERVISORY RESPONSIBILITIES:  None

    Qualifications

    EDUCATION/QUALIFICATION/EXPERIENCE

    • 03 years of experience in Construction Equipment repair industry or 03 years of experience as Maintenance Service Advisor
    • Excellent communications skill and ability to be a team player
    • Ability to work without constant supervision
    • Ability to anticipate, recognize, and define problems while formulating solutions
    • Knowledge of DBS, DSI, SIS, Vision Link, Equipment Link, Microsoft Office (Excel, Word, Outlook)

     

    SKILLS/ABILITIES:

    Mechanical- Understand basic dynamics of construction machinery equipment application, operation and design, advanced comprehension of machine technical material and repairs, ability to use technical knowledge to identify relevant details, facts and specifications.

     

    LanguageAbility to read and interpret all information collected. Able to understand technical data and information and the ability to speak effectively to customers and internal team members

     

    WritingAbility to communicate your message with clarity and ease through technical reports,


    Math-
    Ability to calculate averages, percentages, geometry, and statistical tools. Ability to organize, pursue and complete projects.


    Computer- Proficient in Excel, Word, Outlook, able to utilize dealer CRM and dealer business systems (DBSI)

     

    An Equal Opportunity Employer - Minorities, Females, Individuals with Disabilities and Veterans

    Physical Requirements/Working Conditions

    O

    Climbing

    NA

    Stooping

    O

    Kneeling

    O

    Crouching

    NA

    Crawling

    O

    Reaching

    O

    Standing

    C

    Sitting

    O

    Walking

    NA

    Grasping

    NA

    Repetitive Motion

    C

    Keyboarding

    NA

    Pulling

    O

    Lifting

    NA

    Pushing

     

       Up to 25 lbs.

     

       Up to 25 lbs.

     

       Up to 25 lbs.

     

       26-50 lbs.

     

       26-50 lbs.

     

       26-50 lbs.

     

       Over 50 lbs

     

       Over 50 lbs.

     

       Over 50 lbs.

     

     

     

    Subject to both inside and outside conditions

     

     

     

     

    Options

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