• Product Support Sales Representative

    Req No.
    Regular Full-Time
    Union or Non-Union
    Altorfer Industries Inc.
  • Overview

    POSITION SUMMARY: The role of the Product Support Sales Representative (PSSR) is to call on users of Electric Power Generation units and provide them with the best maintenance and repair options available through Patten Power Systems. Specifically promote territorial service objectives; assist users in achieving lower operating costs by recommending appropriate service product options. Additionally, this role will call on prospect customers for parts and service opportunities for our Marine and Off-highway (Industrial) division.


    Structure: Each PSSR will have a territory and customer base assigned by the Product Support Sales Manager. Accounts will have a call quota to meet each week and will be responsible for attending weekly staff meetings to report back on progress. Local travel required using a company car and fuel.   The perfect person for this job will be a “road warrior.”

    Basic Duties

    PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

    • Works closely with Parts, Service, and Inside Sales to ensure all customers receive an exceptional level of customer satisfaction for their Engine and Generator services.
    • Practices fundamentals of good sales techniques, prospecting, telemarketing, preparing effective sales presentations, use of sales aids, closing, etc.
    • Aggressively work Prospect Customer list for all engine opportunities.
    • All assigned accounts will be profiled following the Product Support Sales Manager’s direction and periodic maintenance will be performed throughout the year.
    • In person account frequency will be set at 12 per week with one office day.
    • Aggressively promote all current service and parts special sales promotions including but not limited to CSA, ESC, Parts Store, etc.
    • Submits all customer communication indicating, contact and subjects discussed in Sales Link Activities.
    • Monitors customer database in Sales Link for contact name changes, addresses and phone number changes, account name change, email and unit information assignment.
    • Maintain, as necessary, library of all Caterpillar service publications.
    • Assist with maintenance of engine serial numbers/unit numbers and contact information for all customers utilizing Sales Link.
    • Utilize Truck.Cat.Com as one safe source of information for the on-highway engine business.
    • Participates in factory visits, works with and joins local trade associations and other related commercial marketing account activity.
    • Aggressively looks for non-Cat sales opportunities in A.O.R. and reports customer contact information and current competitor when available in Sales Link under prospects and applicable Campaign.
    • Assists with credit issues should a charge customer’s account become delinquent.
    • Expense reports will be submitted with receipts for all expenses incurred and submitted to A/P the first Monday of the new month.



    A two or four year undergraduate degree from an accredited college preferred. Previous experience in a service organization, power systems sales or related sales coordination role preferred. Computer proficiency in excel, access, Power Point and CRM software.


    Equal Opportunity Employer M/F/Disabled/Vets




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